The Gambia Experience and Corsican Places, both specialist travel brands from Serenity Holidays, have each won Feefo's Platinum Trusted Service Award, in addition to the newly introduced “10 Years of Excellence Award'- a distinguished accolade for customer service.  This exceptional and impartial badge of quality, exclusive to Feefo's Trusted Service Awards, honours companies that have delivered a consistent and dedicated service, to ensure the very best customer experience, for 10 years in a row.  A host of Feefo's customers will receive a Trusted Service Award, yet a very select few businesses have been crowned with the honour of 10 years of outstanding service. Adding to its achievements for 2024, Serenity Holidays has further bolstered its brand recognition by also securing the Gold Trusted Service Award for its Cape Verde Experience product. 

Sarah Taylor, Customer Relations Manager at Serenity Holidays commented:
“We're thrilled to have won these awards and it's such a great honour to receive Feefo's exclusive '10 Years of Excellence' for 2024. This is a great testament to our consistent service performance, customer interaction and engagement for an entire decade. I'd like to take this opportunity to thank our customers for sharing their ratings and reviews on Feefo and to our excellent team at Serenity for continuing to deliver exceptional customer service. 

Tony Wheble, CEO at Feefo, said:
“A particular congratulations to The Gambia Experience and Corsican Places for winning the first ever 10 Years of Excellence Award by going above and beyond for their customers consistently over 10 years. They should be proud of this achievement and also for winning Gold for Cape Verde Experience for the first time. I look forward to seeing these brands continue to achieve next year and beyond.
While consumer confidence is now at its highest level since 2021, as living standards show signs of improvement, consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service, and these awards celebrate brands that stand out by delivering standards that go above and beyond.”

-ENDS-

Press Information:
The Gambia Experience. Cape Verde Experience and Corsican Places and are trade names of Serenity Holidays Ltd, a fully bonded operator under ATOL 1866 and a member of ABTOT 5216, ABTA and AITO. For more information on this press release please contact Louise