When all the news can talk about is jail terms for those defying lockdown travel bans, there's no wonder that uncertainty is at an all-time high and travellers are nervous about booking future holidays. But with the launch of SUPER FLEX, True Travel is helping clients book their luxury getaways with complete confidence, so they can be enjoying some Maldives sunshine or a European escape the minute that regulations allow.

The policy is simple: zero deposit, zero risk. 

• No payment at all is due until two weeks before travel, with free cancellations for any reason until that point. 

• There is free cancellation and a full refund for any COVID related reason up to 48 hours before the trip – keeping travellers covered from the risk of changing regulations, positive tests and isolation requirements. 

• Dates can be changed an unlimited number of times, completely free of charge.

There are no caveats. No small print.

Henry Morley, founder of True Travel, commented, “The 30-day refund policy that some other companies are offering just doesn't go far enough in today's world, when rules and regulations can change within a matter of hours. And although our clients are so eager to travel as soon as they can, paying a deposit right now can feel like too much of a risk when we have no end date for the current travel ban. 

So we created SUPER FLEX, which is the most flexible booking policy conceivable, because we think it is essential in an ever-changing travel landscape.”

One client paid as she boarded her flight, and True Travel refunded a deposit for another client just 15 minutes after a new travel restriction was announced. For a separate client, the team have now rebooked their African safari four times and counting.

A customer says, “I booked a weekend in the Maldives for early February back in November, holding BA flights and a week at One&Only Reethi Rah without paying a deposit. With the latest lockdown, we've now pushed the date back twice and are reviewing every two weeks without paying anything. For now, we're due to go in March, and I only need to pay anything two weeks before. I feel safe knowing if something changes last minute I can either postpone again or get a refund.”

Those interested in booking for the spring and summer are advised to contact True Travel directly, with all holidays designed individually to each request. The SUPER FLEX policy is available to view here > https://www.true.travel/covid-booking-guarantee/

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For further media information contact Abi Johnson (info@true.travel)