Hilton Sydney concierge, Lance Birkett won the annual Tony Facciolo Award also known as the “Concierge Rising Star Award” of the prestigious Les Clef d'Or society. Three of Mr Birkett's colleagues at the hotel already wear the globally renowned gold keys badge pinned to their lapels.

The award is named after Tony Facciolo, who was one of the founding members of Les Clefs d'Or Australian chapter, and it is voted on by the 26 Members of Les Clefs d'Or NSW and ACT. Lance came out on top of seven competitors and took out the title.

Ronald van Weezel, General Manager Hilton Sydney said:

“Lance has proven to be an outstanding ambassador for the hotel representing impeccable service skills and a level of professionalism befitting his position as concierge here at Hilton Sydney. We are very proud that he follows in the footsteps of three of his colleagues who are members of the coveted Les Clef d'Or. This again emphasises our determination to deliver the highest possible standard in service.”

About The Tony Facciolo Award:

Professional development is a key component of Les Clefs d'Or. By nurturing friendship, networking and sharing knowledge, we endeavour to offer our guest the best service available. This ethos extends to encouraging and supporting newcomers to our industry.

Accordingly, the Tony Facciolo Award seeks to acknowledge the promise displayed by new concierge. The award is bestowed in memory of Cav. Tony Facciolo, OAM, the Former President of Les Clefs d'Or Australia. His professionalism and dedication to the essence of the Les Clefs d'Or moto – “service through friendship” – established a benchmark to which all concierge aspire.