HONOLULU - Hawaiian Airlines led the nation's airline industry in key customer service areas in November according to the monthly U.S. Department of Transportation (DOT) Air Travel Consumer Report issued today. The report ranks Hawaiian # 1 in three of the four categories measured, reaffirming its stature as the nation's top airline serving Hawaii travelers.

The DOT report shows that Hawaiian had the industry's best record for consumer complaints - zero - the highest on-time performance and the lowest number of denied boardings. In the other category measured by DOT, mishandled baggage, Hawaiian ranked third-best. �Travelers demand service, reliability and value, and the people of Hawaiian Airlines consistently top the list,� said Joshua Gotbaum, Hawaiian's Trustee. �And we're getting even better with initiatives to improve the travel experience and keep Hawaiian at the forefront of customer service.� A review of the DOT's report for November reveals the following statistics:

o Hawaiian led the industry with almost half a million passengers without a single complaint to the DOT. o Hawaiian's 93.4 percent on-time performance for November topped all carriers in punctuality for the 13th consecutive month. JetBlue Airways ranked second 87.5percent, Northwest Airlines third with 84.2 percent, United Airlines fourth with 83.5 percent and Skywest Airlines fifth with 82.4 percent. o For the most recent quarter, July-September 2004, Hawaiian had the fewest oversales, or passengers denied boarding. Hawaiian had only four involuntary denied boardings resulting in a score of 0.3 percent per 10,000 passengers, tying it with JetBlue Airways. Through the first nine months, Hawaiian ranked third overall industry-wide with an average of 0.26 percent for every 10,000 passengers - or 110 involuntary denied boardings out of 4,269,530 passengers. o Hawaiian had the third-highest ranking in handling customers' baggage, with 2.46 mishandled baggage reports for every 1,000 passengers. AirTran Airways ranked first with a rate of 2.18 and JetBlue Airways was second at 2.44. o Hawaiian also had only nine cancellations out of 3,796 total flights in November, representing the industry's third-lowest rate at 0.2 percent. DOT report covers 19 airlines, including seven carriers providing service to Hawaii. The full report is available online at www.airconsumer.ost.dot.gov/reports/atcr04.htm.

About Hawaiian Airlines Hawaiian Airlines, the nation's number one on-time carrier, is recognized as one of the best airlines in America. Readers of two prominent national travel magazines, Cond� Nast Traveler and Travel + Leisure, have both rated Hawaiian as the top domestic airline serving Hawaii in their most recent rankings, and the fifth best domestic airline overall. Celebrating its 75th year of continuous service, Hawaiian is Hawaii's biggest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities than any other airline. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands, as well as service to Australia, American Samoa and Tahiti. Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Since the appointment of a bankruptcy trustee in May 2003, Hawaiian Holdings has had no responsibility for the management of Hawaiian Airlines and has had limited access to information concerning the airline. Additional information is available at www.HawaiianAirlines.com.

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