i-interpret4u helps insurance sector increase profitability by bridging the language barrier
gap for tourists and reducing the cost of travel-related claims

In 2011 the insurance industry paid out an average of £1.1m in travel insurance claims per day*. Consistent and costly claims for medical assistance abroad as a result of illness, accidents and injuries ensure that claims for the industry continue to flourish. Today sees the launch of a brand new travel assistance service (www.i-interpret4u.co.uk). Aimed at UK tourists and business travellers alike, i-interpret4u offers a solution for dealing with language barriers that could later lead to an insurance claim.  Whether it's a medical problem or emergency abroad or any other scenario where a person needs to communicate in another language, i-interpret4u bridges that gap by providing a multilingual tool that may help travellers to resolve their problems before resorting to calling their insurance company.  

The new service provides peace of mind, allowing the traveller to have a vital conversation with locals in their own language, at the very point they need to and regardless of where they are in the world. By literally putting an interpreter in the traveller's pocket 24/7, i-interpret4u is designed for the everyday traveller, it is inexpensive to subscribe to and very easy to use. The service connects the traveller to live, qualified and highly experienced
interpreters in 85 languages often in less than one minute. 

Michael French, Director at i-interpret4u explains why this could be a godsend for the insurance industry: "The travel insurance market is highly competitive with over 1,000 travel insurance products available in the UK sold by 190 providers; consumers are confused by the choice available and mistakenly tend to buy travel insurance based on price alone." 

French continues: "Travel insurance companies are under extreme price pressure and are increasingly looking for differentiators to make their own product stand out from the crowd. By its very nature i-interpret4u is a compelling fit with a travel insurance product as a travel assistance service.  Additionally, i-interpret4u is also valuable to the insurer by helping to mitigate or reduce claims by giving their customers access to a multi-lingual communication tool that enables them to solve their own problems before they resort to their insurers for assistance or make a claim, providing insurers with a win-win travel insurance added value solution."

If travellers find themselves in an emergency situation where they can't communicate in the native language, the first port of call is likely to be their insurer. They might be in a remote location, needing medical attention but none of the doctors speak English and as a result, an interpreter is needed. But if they had the ability to communicate in the first place, the issue might have been resolved prior to contacting the insurer.

The telephone interpreting service can be accessed worldwide by calling i-interpret4u from any landline or mobile phone and following the voice prompts. Simply enter an account number and a PIN followed by the language required and the user will be connected to the interpreter of choice - the landline or mobile speakerphone can be used or the handset can be passed back and forth providing it is safe to do so.   

ENDS

About i-interpret4u (www.i-interpret4u.co.uk)

i-interpret4u provides an easy to use, personal telephone interpreting service for those facing a language barrier whilst living, travelling or doing business overseas. The service connects users to live, qualified and highly experienced interpreters in 85 languages, 24/7, generally in less than one minute. When face-to-face with a non-English speaker the service can be used from a landline or mobile using a speakerphone, or, by passing the handset back and forth. i-interpret4u can also assist users in setting up a three-way call to a non-English speaker worldwide.

A range of pay plans are available to suit individual needs, calls are charged by the second for the time that the interpreter is on the line and an entry level subscription of ten pounds will allow users 12-months access to the service. Smart phone users can also access the service and manage their account via the free iPhone or Android app.

For further information please contact:
Natalie Sanderson
Tel: 01256 811808
Email: natalie@sublimepr.co.uk