Airalo, the world's first and largest eSIM provider, today announced that it has been awarded the esteemed 2025 Canstar Blue Most Satisfied Customers Award for Travel Phone Plans. In a competitive market, this accolade from one of Australia's foremost comparison platforms underscores Airalo's commitment to excellence in customer satisfaction.

Canstar Blue, renowned for its comprehensive surveys spanning over 300 categories, has highlighted network coverage as the pivotal factor for customer satisfaction in travel phone plans. Respondents of the survey are real Airalo users who have purchased Airalo's eSims and roaming packs. Airalo stood out by surpassing the market average in several key areas, most notably in delivering exceptional network coverage, ensuring strong connectivity across diverse travel destinations.

"We are honoured to be recognised by Canstar Blue, reaffirming our dedication to providing unparalleled service to travellers," says Charlotte Dawes, Head of Partnerships, Australia & New Zealand at Airalo. 

"We strive to connect and inspire a global culture of confident travellers, giving them greater assurance to experience the world. This accolade underscores our mission to empower travellers, ensuring they have the support and connectivity they need to explore with peace of mind,” she added.

In addition to network coverage, Airalo excelled in the following areas:

• Value for Money: Offering competitively priced roaming and travel packs, ensuring travellers receive high-quality service at an affordable cost. According to the survey, 31% of respondents said they used a travel SIM/roaming pack because roaming on their normal plan is too expensive. 
• Sign up and Activation: Simplified sign-up and activation processes for seamless access to travel plans. 21% of respondents said they used a travel SIM/roaming pack because finding a local plan in the country they were travelling to was too hard. 
• Ease of Recharge: Hassle-free top-ups via Airalo app or website to keep customers connected without interruption.
• User-Friendly Experience: Providing a seamless user experience and effortless navigation to access essential features on its app and website, both of which are designed with the customer in mind. 

To further strengthen its commitment to serving business travellers in Australia and New Zealand, Airalo is also scaling its enterprise platform with the launch of Airalo for Business. With Airalo for Business, companies get seamless access to local, regional, and global eSIMs for 200+ destinations,  helping them assign eSIMs, control budgets, and reduce roaming costs by up to 90%.  Employees can install an eSIM before departure and connect to a local network as soon as they land, staying online and productive from the get-go. For partners, Airalo for Business makes it easy to launch a fully branded eSIM store in minutes, unlocking new revenue opportunities with minimal effort. 

As business travel, remote work, and global teams become the norm, managing connectivity has become increasingly complex. “Connectivity is no longer a nice-to-have — it's essential for doing business across borders,” says Melvin Ng, Senior Partnerships Director (APAC) for Airalo Partners. “With Airalo for Business, we're giving companies the tools they need to stay connected globally without the hassle or high cost of traditional roaming.”

To learn more about Airalo and how it is helping travellers stay connected, visit www.airalo.com. For more information on Airalo's business solutions, visit www.partners.airalo.com. 

About Airalo

Airalo, founded in 2019, is the world's first and largest travel eSIM provider. Trusted by over 20 million travellers to date, Airalo offers eSIM packages in 200+ countries and regions, empowering users to instantly connect to mobile networks worldwide. Headquartered in the U.S. with a remote team spanning 55 countries, Airalo is committed to making mobile connectivity on the move easier, more affordable, and accessible to all.

Airalo is backed by a global network of venture capital, private equity and strategic telecom investors, including CVC, Peak XV, e& capital, Antler, KPN Ventures, Wayra Ventures (Telefonica), Bell Ventures, Orange Ventures, Liberty Global Ventures, Rakuten Capital, Singtel Innov8, Telekom Innovation Pool, LG Technology Ventures, GO Ventures, Plug and Play, and other investors.

Learn more at www.airalo.com and www.partners.airalo.com. 

Media Contact: Cynthia Dammerer

DNPR – cdammerer@gmail.com +61 409594766