14 Jun 2024
Tags: Airline, Vietnam Airlines, Aviation, Vietnam, Passenger Service
Vietnam Airlines has successfully implemented Amadeus' enhanced passenger service system (PSS) technology, in addition to a host of other related technology solutions, a testament to the carrier's ongoing digital transformation.
Amadeus' Altéa PSS offers Vietnam Airlines comprehensive inventory, reservation, ticketing, departure control and digital solutions for end-to-end efficiencies, to enhance user experience. This system also equips Vietnam Airlines with best-in-class technology capabilities in aviation and tourism, helping to improve operational efficiency.
Altéa PSS also enables Vietnam Airlines to deliver modern, efficient reservation services for front-line employees to aid passengers in purchasing, changing and using services from the airline.
Additionally, Vietnam Airlines is transitioning to the Xchange Payment Platform (XPP) from Outpayce, Amadeus' payments business, enabling the national flag carrier to easily accept a wide range of card and alternative payment methods from travellers. With XPP, the carrier can accept payments globally, by connecting to a wide range of specialist partners.
Commenting on these milestones, Mr. Dang Anh Tuan, Executive Vice President of Vietnam Airlines, stated: "We are delighted to collaborate with Amadeus, a recognised global travel technology leader. The partnership will enable us to use innovative solutions to improve our operations, customer service and competitiveness. With Amadeus' technologies, we are now able to offer offer smoother, more tailored experiences to our passengers, across all channels and touchpoints. The successful implementation of the new Passenger Service System is an important milestone for Vietnam Airlines in its journey to becoming a digital airline, improving customer experience as well as our operational efficiency."
Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific, Amadeus said: “We achieved a very exciting technology upgrade with Vietnam Airlines and are proud to work hand-in-hand with the carrier on its transformation journey. Travel continues to be a catalyst of growth in Asia Pacific and we are confident that Amadeus technology offers the best way for airlines and travel players to grow their businesses. Vietnam Airlines has a steadfast partner in Amadeus and we believe that this successful implementation of the Altéa PSS and components is just the beginning of a great partnership. "
Playing a pivotal role in air transportation in Vietnam and the region, Vietnam Airlines continuously expands its fleet, network and service quality. Passengers highly appreciate Vietnam Airlines flights for their excellent service quality, high punctuality rates, dedicated staff, and unique Vietnamese cultural identity. To build on these strengths, Vietnam Airlines is constantly integrating the latest advances across its entire business. Deploying the Amadeus Altéa passenger service system showcases Vietnam Airlines' ambition to become a digital airline by 2025.
Amadeus is a major Spanish multinational technology company that powers the global travel and tourism industry. From airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional travel experiences.
ENDS
About Vietnam Airlines
Vietnam Airlines, a member of Skyteam Alliance, is the flag carrier of Vietnam, connecting the world's most thriving destinations, domestically , regionally and globally, operating 100 routes to 21 domestic and 29 international destinations. Vietnam Airlines boasts one of the youngest and most modern fleets in Asia, highlighted by their Boeing 787-9, 787-10 Dreamliners, Airbus A350-900 XWBs and Airbus A321neo.
Vietnam Airlines (www.vietnamairlines.com) is the only airline operating nonstop services between London Heathrow to both Hanoi & Ho Chi Minh City. Flights are operated by the latest Boeing 787-9 Dreamliner featuring Economy, Premium Economy and Business Class cabins offering impeccable levels of comfort and service throughout every journey.
The airline takes great pride enhancing connectivity between the UK, European and Vietnamese markets, boosting the commercial ties and economic recovery post pandemic. In 2019, the UK was ranked as Vietnam Airlines' top 10 largest source of international visitors to Vietnam.
The carrier is recognised as one of the region's finest airlines thanks to its modern fleet and its commitment towards innovation and development — earning it international acclaim as validated by numerous prestigious awards such as 4-Star Airline Rating and World's Top 100 Airlines by Skytrax - the international air transport rating organisation; Asia's Leading Airline Brand, Asia's Leading Airline - Economy Class/Premium Economy Class and World's Leading Cultural Airline by World Travel Awards. These achievements stand as a testament to the airline's quality across a range of products and services.
Vietnam Airlines has spearheaded Vietnam's aviation market – one of the fastest-growing domestic markets in the world – throughout 30 years of development. Fuelled by a vibrant domestic market and rapidly growing international traffic, Vietnam Airlines is well on the way to establishing itself as major force in Asia.
