02 Dec 2023
Mews, the industry-leading hospitality cloud, has unveiled its next-generation kiosk solution for hotels. The Kiosk can be used for check-in and check-out, by guests or by staff.
The new Kiosk has been optimized for speed, both in terms of its build and functionality, and enables hotels to upsell products and services during the check-in process. Used in economy, midscale and luxury properties around the world, guests have the choice to check-in however they want. Guests can search for their reservation using their last name only using Mews Kiosk, and easily cut their own room keys by following the clear on-screen guidance.
This has contributed to an average check-in time of just over two minutes, a minute faster than previously. For properties using the new Mews Kiosk, the proportion of guests using it to check in has risen,
Hotels will also benefit from a more cohesive branding and opportunities to boost revenue. For instance, properties can curate their Kiosk imagery, making a more engaging guest experience. A customizable screensaver allows hotels to play branded videos when the kiosks aren't in use, which lets hotels promote additional services and upgrades. These upsells can be purchased during the kiosk check-in process.
If a guest arrives before check-in time, they can still use the kiosk and – if there is a room available – choose to check in early. This is a huge revenue earner for hotels, and because payment can be made directly via the kiosk, there is no time drain for front desk staff. One hotel in the heart of London generated over €19,000 through early kiosk check-ins in just six weeks.
Postillion Hotels
Mews Kiosk is used by Postillion Hotels in the Netherlands, where they've seen a 36% reduction in the time taken for guests to check-in to its hotels, with average check-in taking just over two minutes.
“The Mews Kiosk has improved our check in process tremendously. I don't see the Kiosks as a replacement of our staff, instead it's an added benefit. The features offered in the new version fit perfectly with our guest needs. We can now offer extra products, like an early check-in without any hassle, but with extra revenue.” commented Manon Klop, Revenue Manager at Postillion Hotels Nederland, “From a branding standpoint, we oversee the images being displayed and making sure everything the guest sees during check-in matches our standards. For us it is also important that the improvements allow us to keep up with guests' changing demands.”
Hotel Maashof
Another Mews customer, Hotel Maashof in the city center of Venlo in The Netherlands, has seen 60% faster check-ins because of Mews Kiosk.
Maurice Martens, Head of Marketing at Hotel Maashof, commented, “The front desk team are very happy with Mews Kiosk because they no longer have to print out documents and manually type in all the guest details into the computer. They can focus on the guest instead.”
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Katie Halfhead, Senior Communications Manager
About Mews
Mews is the leading platform for the new era of hospitality. Powering over 3,500 properties across more than 80 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Accor, Generator-Freehand, Nordic Choice Hotels, The Social Hub, Life House and Airelles. Mews was named the World's Best Hotel PMS Provider (2023) and World's Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards and Best Place to Work in Hotel Tech (2021, 2022) by Hotel Tech Report. The company has offices in Europe, the United States and Australia.
