Vueling, part of IAG, won the 'Best for Flying' award on 20 November at the prestigious Travolution Awards ceremony in London.

The Travolution Awards celebrate the best innovations and technological solutions to help businesses operate efficiently and provide the best possible customer experience. The 'Best for Flying' category judges expertise and success within the aviation sector.

The judges were impressed by several disruptive innovative ideas as part of Vueling Transform, which aims to position Vueling at the forefront of technological developments in aviation.

• Vueling's impressive technology team is comprised of a group of over 500 people who work to develop digital solutions which drive the digital transformation of the company.
• Under Vueling's transformation plan, the airline developed intelligent chatbots to improve customer service and models for network planning.
• The airline also developed biometric boarding at Barcelona airport in collaboration with AENA as part of the Customer Experience Approach.
• Vueling prides itself on operational robustness and was named the second most punctual 'low cost' airline in Europe in 2022 by Cirium.

Sandra Hors, Chief Communications Officer at Vueling, says:

“It is an honour for Vueling to be recognised with the 'Best for Flying' award at the Travolution Awards 2023. Vueling is a company with a digital DNA, where innovation has played a key role since the airline's start in 2004 finding and creating solutions that respond to customer needs. As one of the first digitally native airlines in Europe, we take pride in our transformation plan innovating in the tech space with solutions that create more value for our loyal customers.”

About Vueling 

Vueling, part of IAG, is one of the main low-cost airlines in Europe and a key player in connections between the United Kingdom and Spain. In addition, Vueling is also a leading brand at the Josep Tarradellas Barcelona-El Prat airport, and in other important markets such as the city of Bilbao as well as the market between the mainland and both the Balearics and Canary Islands.  

Vueling reinforces its commitment to international consolidation with several bases such as London Gatwick, Paris Orly, Amsterdam, and Florence.  

For the winter season, the company has 213 routes across 89 destinations.

IAG, the airline's parent company, has committed to achieve net zero carbon emissions by 2050 through the implementation of the FlightPath Net Zero programme, and to operate 10% of its flights with sustainable aviation fuel (SAF) by 2030.   

Media contacts 

Vueling is represented by LOTUS in the United Kingdom. For further information, please contact our team at vueling@wearelotus.co.uk