LATAM Airlines has been voted by customers as having the "Best Seat Comfort in South America" and the "Best Food & Beverage in South America" in the APEX Passenger Choice Awards®, 2023. LATAM's product and service have been recognised by voters for the second consecutive year.

“We are very happy to receive these awards, recognising the enormous effort our dedicated team puts into constantly improving the travel experience for our customers,” said Estela Espinoza, Senior Travel Experience Manager, LATAM Airlines Group.

"We're committed to further improving our service and elevating the experience on every flight," she added. 

APEX gathered anonymous feedback from passengers from nearly one million flights, including more than 600 airlines around the world. Using a scale of one to five stars, passengers rated their experience in five categories: seat comfort, cabin service, food & beverage, in-flight entertainment, and Wi-Fi.

What do these awards mean for LATAM?

LATAM is working hard to offer a consistent end-to-end experience from selecting and purchasing flights, to in-flight, to baggage collection on arrival.

The airline has already invested more than US$500 million in updating aircraft cabins to make the inflight experience more comfortable for customers. This investment includes the installation of new seats with special features such as additional recline, headrests with six-axis movements, and others. In the Premium Business cabins, the new seats have attributes such as even longer 180-degree beds, autonomy to go out into the aisle, more space to store personal items and greater privacy, ensuring the best experience during the flight.

Improvements in Food & Beverage include updated menus for Economy and Premium Business cabins that source ingredients from the local region and highlight the flavours and versatility of Latin American cuisine. The menus include iconic recipes from Latin American chefs, showcase their work, and the impact they have made in their places of origin.

For more information about the onboard experience in LATAM, go to https://www.latamairlines.com/au/en/experience

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Media Contact

Kate Jenkins | +61 (0)490 401 492 | kate@beyourbrand.com.au 

ABOUT LATAM GROUP

LATAM Airlines Group S.A. is the leading airline group in Latin America, with a presence in five domestic markets in the region: Brazil, Chile, Colombia, Ecuador and Peru, as well as international operations within Latin America and to Europe, the United States, the Caribbean, Australia and New Zealand.

The group has a fleet of Boeing 767, 777, 787, Airbus A321, A320, A320neo and A319 aircraft.

LATAM Cargo Chile, LATAM Cargo Colombia and LATAM Cargo Brazil are the cargo subsidiaries of the LATAM group, having a combined fleet of 16 cargo aircraft, which will gradually increase to a total of 20 cargo aircraft by 2024. These cargo subsidiaries have access to the group's passenger aircraft and operate within the LATAM group's network, as well as on exclusive international routes for cargo transportation. In addition, they offer modern infrastructure and a wide variety of services and service options to meet the needs of their customers.

www.latam.com