Palladium Hotel Group has announced plans to invest an additional 21 million dollars to upgrade the guest experiences at its Grand Palladium and The Royal Suites by Palladium properties in the Dominican Republic, Jamaica and Mexico. The investment is being made to improve quality and consistency as part of the company's dedication to offering the same high-quality experiences at each hotel at excellent value.

Five million dollars of the total investment will go towards improving food and beverage offerings, which will include upgrades in steak quality to use angus and cowboy cuts, upgrades to the quality and presentation of food at its buffets, higher-quality spirits at all bars including Absolut, Stoli, Havana Rum, Bombay Sapphire, Courvoisier, Don Julio Blanco and Reposado, and improved mini bar snacks.

In terms of staffing, Palladium Hotels & Resorts is increasing the number of staff by 13-percent over 2017, which will total 8,243 staff at all 12 properties in the Caribbean and Mexico, including the Grand Palladium Resorts & Spas and The Royal Suites by Palladium. A new director of innovation and product development, Bernard Wyss, joined the company in February 2017 to oversee the quality and service consistency at these properties. Based at Palladium Hotel Group's head office in Ibiza, he will identify market trends, analyse economic impacts on the business and oversee services that will be implemented at each property. Wyss has over 20 years' experience in hospitality with top all-inclusive hotel groups including Paradisus, Melía Hotel International, RCD Resorts and AMResorts.

Palladium Hotels & Resorts is also investing in technology at each property in 2017, such as  improving the Palladium Hotels & Resorts App so guests can message the concierge directly, increasing the bandwidth of the WiFi, installing better surround sound systems at the pools and updating the entertainment production for live performances at the hotels. Additional shuttles to take guests from one property to another will be added to reduce waiting times when travelling to different lobbies. New pool bikes for exercising in the pool will also be installed. These improvements will be introduced over the course of this year.

“We are dedicated to improving our guests' experiences in every way possible, so we are investing in upgrades in the areas that matter the most - service, food and beverage, and technology. Guest satisfaction at our upgraded properties in Jamaica, Riviera Maya and Punta Cana has soared after the renovations completed so we are extending this investment in upgrades at all of our properties,”  said Jacques De Paep, Palladium Hotel Group's commercial director for North America. 

GRAND PALLADIUM PUNTA CANA RESORT & SPA TO UNDERGO ADDITIONAL RENOVATIONS

Additional investment is being made at Grand Palladium Punta Cana Resort & Spa and its neighbouring properties to upgrade them by the end of November 2017. Rodizio, the Brazilian steakhouse, will replace the current Hemingway Bar at Grand Palladium Bavaro Suites Resort & Spa. At Sumptuori Restaurant, additional teppanyaki tables will be installed. A new area will also be added that will be dedicated to the popular nikkei concept, which is a fusion of Japanese and Peruvian cuisines. In addition, the interior of El Behique restaurant will be renovated to feature new, modern designs.

At Grand Palladium Punta Cana Resort & Spa, the lobby and select guestrooms will be renovated with Caribbean designs. A new beach club will be added to the adults-only area of The Royal Suites Turquesa, which is inspired by the success of the beach club concept from Ibiza.

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 About Palladium Hotels & Resorts:

After the renovations, there will be 13 Palladium Hotels & Resorts, including ten Grand Palladium Hotels & Resorts and two The Royal Suites by Palladium, located in Mexico (Riviera Nayarit and Riviera Maya), the Dominican Republic (Punta Cana), Jamaica (Montego Bay) and Brazil (Bahia). Whether guests are whale watching in Riviera Nayarit or snorkeling in the shores of Punta Cana, Palladium Hotels & Resorts ensures a memorable holiday experience for all. Each property offers a wide variety of restaurants, spa services, recreational facilities and age-specific kids' clubs.  Palladium Hotels & Resorts is owned and managed by Palladium Hotel Group.  For more information, please visit www.palladiumhotelgroup.com.

About Palladium Hotel Group:

Palladium Hotel Group is a Spanish hotel chain with over forty years of experience. The chain has 48 hotels and approximately 14,000 rooms in six countries: Spain, Mexico, Dominican Republic, Jamaica, Sicily (Italy) and Brazil and operates five brands: Palladium Hotels & Resorts‒with four sub brands: The Royal Suites by Palladium, Grand Palladium Hotels & Resorts, Palladium Hotels and Palladium Boutique Hotels‒, Fiesta Hotels & Resorts, Ushuaïa Unexpected Hotels, Ayre Hoteles, Only You Hotels, as well as licensed brand Hard Rock Hotels.

The Palladium Hotel Group hotels are characterized by their philosophy of offering customers a high standard of quality in its products and services and excellent value.

 Palladium Hotel Group is owned by Grupo Empresas Matutes (GEM).

 For more information, please visit www.palladiumhotelgroup.com

Editorial Enquiries

Palladium Hotel Group is represented by Lotus. For more information, please contact Kate McWilliams or Georgina Oakley (phg@wearelotus.co.uk / 02079537470). @We_Are_Lotus